Loading...
Loading...

CUSTOMERS PROTECTION

1) Purpose and scope of collection

The data collection on the E-Commerce website Emartmall.com.vn includes: email, phone, username, password, ID number, customers address (member). This is the information that Emartmall.com.vn members need to provide mandatory when registering for the service and contact to confirm when customers register to use the service on the website Emartmall.com.vn to ensure the rights of members.

Members will be solely responsible for the confidentiality and retention of any use of the service under their username, password and email box. In addition, the member is responsible for timely notification to the E-Commerce website Emartmall.com.vn about the use of illegal, abuse, security breach, keep registration name and password for third parties to take appropriate measures.


2) Scope of information use

E-Commerce Website Emartmall.com.vn uses the member information provided to:

-  Providing goods and services to members;

-  Send notices about activities between members and E-Commerce website Emartmall.com.vn;

-  Prevent activities that destroy user accounts of members or activities that tamper with members;

-  Contact and resolve with members in special cases.

-  Do not use personal information of members other than the purpose of confirmation and contact related transactions at Emartmall.com.vn.

-  In case of legal requirements: The E-Commerce website Emartmall.com.vn is responsible for cooperating to provide personal information members when requested from judicial agencies including: Procuracy, The court, public security organs investigate related law violations of customers. Also, no one has the right to infringe on the member's personal information..


3) Time to store information

Member's personal data will be archived until being request to cancel or self-signed to cancel. The rest of personal information will be kept confidential in the server of Emartmall.com.vn.


4) Address of the unit collecting and managing personal information

-  E-Mart Vietnam Co., Ltd

-  Head Office: 366 Phan Van Tri, Ward 5, Go Vap District, Ho Chi Minh City


5) Means and tools for users to access and edit their personal data.

-  Member has the right to check and edit personal data and request Emartmall.com.vn to do this.

-  Members have the right to submit complaints about the disclosure of personal information to third parties to the Management Department of E-Commerce Website Emartmall.com.vn. When receiving this feedback, the Management Department of E-Commerce Website Emartmall.com.vn will confirm the information, must be responsible for answering the reasons and instruct the member to restore and confidential information.


6) Commit to confidentiality of customer information

-  Emartmall.com.vn members are fully committed to Emartmall.com.vn in accordance with Emartmall.com.vn's privacy policy. The collection and use of information by each member shall be made only with the consent of the customer, except where otherwise provided for by law.

-  Do not use, transfer, distribute or disclose to third parties any personal information about a user without the consent of the user.

-  In the event that the server hosting the information is being attack resulting in the loss of personal data members, Emartmall.com.vn will be responsible for reporting the case to the investigating authorities to handle in time and notify members know.

-  Absolutely confidential all online transaction information of the member including the digital certificate of account information in the data center of Emartmall.com.vn.

-  The Management Department of E-Commerce Website Emartmall.com.vn requires individuals to register/purchase is a member, must provide all relevant personal information such as: Full name, contact address, e-mail, ID number/Passport number, phone number, account number, payment card number, etc., and be responsible for the legality of the above information. The Management Department of E-Commerce Website Emartmall.com.vn is not responsible or resolve any complaints related to the interests of that member if it considers all the information of that member provides. When the original registration is inaccurate.

If hacker attacking the site resulting in loss of member data, Emartmall.com.vn will be responsible for reporting the incident to the investigating authorities for timely processing and notify to members.