1. Delivery confirm
- When receiving the order from customer, Emartmall.com.vn will call customers to confirm the order as soon as possible.
- To view the status of your order: Select "My Emart" click "Order/Shipping" Status information is displayed immediately below.
2. Delivery time
- The delivery time starts when the member's order is successfully verified.
- Emartmall will deliver within the day for orders placed before 17:00.
- The order will be sent after 17h will be delivered the next day.
- Delivery within 1 hour with fresh, processed food.
3. Delivery fee
- Free delivery within 5km for the bill from 150,000 VND.
- Free delivery within 12km for the bill from 200.000 VND.
- Except two cases above, over distance will charge 5,000 per km over the free range.
- Scope of delivery: Ho Chi Minh city, limited in some areas in Binh Tan.
4. Change shipping address
- After selecting the product and making the payment, go to "Shipping Information" → Edit Delivery Information, choose "Continue" and make payment as usual.
Note: We will not delivery to Binh Chanh, Can Gio, Hoc Mon, Cu Chi ward.