RETURN/CANCEL AND REFUND POLICY

-  Customers of Emartmall.com.vn have the right to request return within 15 days from receiving goods.

-  Customers bring the returned product together with the purchase invoice and the original VAT invoice (if any) to the Customer Service Department at Emart to proceed the return.

-  For electronic and electrical appliances, the exchange/refund of the product will follow to the brand’s policy that labeling specified in the warranty card. Product is not exchangeable/refundable:

     •  Fresh foods, frozen foods, refrigerated foods, processed or cooked foods, products with a expired date less than 15 days

     •  Cosmetics, accessories, underwear.

     •  Gift items in promotion, liquidated goods.

     •  Products damaged due to non-compliance with user manual or storage guidelines of brand.

Goods receiving address: E-Mart Vietnam Co., Ltd., 366 Phan Van Tri, Ward 5, Go Vap District, Ho Chi Minh City

** Note: You are responsible for the integrity of the goods sent to Emartmall.com.vn.


Shipping to Emartmall.com.vn

Please send goods to Emartmall.com.vn at address: E-Mart Vietnam Co., Ltd is located at 366 Phan Van Tri, Ward 5, Go Vap District, Ho Chi Minh City. After checking the goods, Emartmall.com.vn will make the return or refund under the policy of return goods.

Emartmall.com.vn encourages you to refer to the Goods Return Policy to ensure that your goods are eligible for exchange/refund.