Shipping - Delivery Policy

1.  Confirmation

-  Emartmall will send a successful order confirmation message to the recipient's phone number. Please input the correct phone number.

-  To view the order delivery status, please follow these below steps: Go to "Account", then tick "Order status". Order status information is displayed directly below.

 

2.  Delivery time

-  Emartmall will deliver on priority the same day for orders placed before 17:00.

-  Orders placed after 17:00 will be delivered the next day.

-  Delivery within 1 hour with fresh products, prepared food.

-  In case it is not possible to deliver the goods according to the time frame you have chosen, Emartmall will make a recall to reschedule delivery time. 

 

3. Delivery fee

-  Free delivery for orders of 300,000 VND or more within 5km and for orders of 500,000 VND or more for areas over 5km. 

-  Delivery fee per km: 5,000/km.

-  Delivery area:

     Emartmall Go Vap:

 Under 5km:

  Go Vap District (W.1, 3, 4, 5, 6, 7, 10, 11, 15, 16, 17)

  Binh Thanh District (W.1, 2, 3, 5, 6, 7, 11, 12, 13, 14, 15, 24-27)

  Phu Nhuan District (W.1, 2, 3, 4, 5, 7, 8, 9, 12, 15, 17)

  Tan Binh District (W.2)

  Thu Đuc City (W.Hiep Binh Chanh)

Over 5km:

  Go Vap District (W.8, 9, 12, 13, 14)

  Binh Thanh District (W.17, 19, 21, 22, 28)

  Phu Nhuan District (W.10, 11, 13, 14)  

  Tan Binh District (W.1, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

  Thu Đuc City (W. Hiep Binh Phuoc)

  District 1 (W. Ben Nghe, Tan Dinh, Da Kao, Ben Thanh, Nguyen Thai Binh)

  District 3 (W.1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)

  District 12 (W. An Phu Đong)  

     Emartmall Sala:

Under 5km:

  Thu Duc City (W. An Khanh, Thu Thiem, An Loi Đong)

  Binh Thanh District (W. 15, 17, 19, 21, 22, 24, 25)

  District 1 (W. Cau Ong Lanh, Ben Nghe, Da Kao, Ben Thanh, Nguyen Thai Binh)

Over 5km:

  Thu Duc City (W. An Phu, Binh Trung Tay, Thao Dien, Thanh My Loi, Cat Lai, Binh Trung Dong, Phuoc Binh, Phuoc Long A, Phuoc Long B, Truong Tho)

  District 1 (W. Cau Kho, Co Giang, Nguyen Cu Trinh, Pham Ngu Lao, Tan Dinh)

  District 4 (W. 1, 2, 3, 4, 6, 8, 9, 10, 13, 14, 15, 16, 18)

4.  Change of shipping address

-  After selecting the products, go to the "Shipping Information" section > Select the shipping address > Select "Continue" and then proceed to the Payment.

-  We do not accept delivery for wholesale customers, grocery stores, business households (restaurants, bars, pubs, canteens, laundry shops)