Shipping – Delivery Policy

Shipping - Delivery Policy

1. Confirmation
- Emartmall will send a successful order confirmation message to the recipient's phone number. Please input the correct phone number.
- To view the order delivery status, please follow these below steps: Go to "Account", then tick "Order status". Order status information is displayed directly below.

2. Delivery time
- Emartmall will deliver on priority the same day for orders placed before 17:00.
- Orders placed after 17:00 will be delivered the next day.
- Delivery within 1 hour with fresh products, prepared food.
- In case it is not possible to deliver the goods according to the time frame you have chosen, Emartmall will make a recall to reschedule delivery time.

3. Delivery fee
- Free delivery for orders of 300,000 VND or more within 5km and for orders of 500,000 VND or more for areas over 5km.
- Delivery fee per km: 5,000/km.
- Delivery area:

   Emartmall Phan Van Tri:
Under 5km:
Go Vap District (W. 1, 3, 4, 5, 6, 7, 10, 17)
Binh Thanh District (W. 1, 2, 3, 5, 6, 7, 11, 12, 13, 14, 15, 24-27)
Phu Nhuan District (W. 1, 2, 3, 4, 5, 7, 8, 9, 12, 15, 17)
Tan Binh District (W. 2)
Thu Duc City (W. Hiep Binh Chanh)
Over 5km:
Go Vap District (W. 8, 9, 12, 13, 14)
Binh Thanh District (W. 17, 19, 21, 22, 28)
Phu Nhuan District (W. 10, 11, 13, 14)
Tan Binh District (W. 1, 3, 4, 5, 6, 7, 8, 11, 12)
Thu Duc City (W. Hiep Binh Phuoc)
District 1 (W. Ben Nghe, Tan Dinh, Da Kao, Ben Thanh, Nguyen Thai Binh)
District 3 (W. 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
District 12 (W. An Phu Dong)

     Emartmall Sala:
Under 5km:
Thu Duc City (W. An Khanh, Thu Thiem, An Loi Đong)
Binh Thanh District (W. 15, 17, 19, 21, 22, 24, 25)
District 1 (W. Cau Ong Lanh, Ben Nghe, Da Kao, Ben Thanh, Nguyen Thai Binh)
Over 5km:
Thu Duc City (W. An Phu, Binh Trung Tay, Thao Dien, Thanh My Loi, Cat Lai, Binh Trung Dong, Phuoc Binh, Phuoc Long A, Phuoc Long B, Phu Huu, Truong Tho)
District 1 (W. Cau Kho, Co Giang, Nguyen Cu Trinh, Pham Ngu Lao, Tan Dinh)
District 4 (W. 1, 2, 3, 4, 6, 8, 9, 10, 13, 14, 15, 16, 18)
District 7 (W. Tan Thuan Dong, Tan Thuan Tay, Binh Thuan, Tan Quy, Tan Kieng, Tan Hung)

   Emartmall Phan Huy Ich:
Under 5km:
Go Vap District (W. 8, 9, 11, 12, 13, 14, 15, 16)
  District 12 (W. Tan Chanh Hiep, Tan Thoi Hiep, Trung My Tay, Dong Hung Thuan, Tan Hung Thuan)
Tan Bình District (W. 15)
Tan Phu District (W. Tay Thanh)
Over 5km:
Go Vap District (W. 10)
  District 12 (W. Thanh Xuan, Hiep Thanh, Thoi An, Thanh Loc, Tan Thoi Nhat)
Tan Bình District (W. 9, 10, 13, 14)
Binh Tan District (W. Binh Hung Hoa, Binh Hung Hoa A, Binh Hung Hoa B, Binh Tri Dông, Binh Tri Dông A)
Tan Phu District (W. Hoa Thanh, Phu Thanh, Phu Tho Hoa, Phu Trung, Tan Thoi Hoa, Tan Thanh, Tan Son Nhi, Tan Quy, Son Ky, Hiep Tan)
Hoc Mon District (Xa Ba Diem, Tan Xuan, Trung Chanh, Xuan Thoi Dong, Xuan Thoi Thuong, Thoi Tam Thon, Dong Thanh, Thi tran Hoc Mon)

4. Change of shipping address
- After selecting the products, go to the "Shipping Information" section > Select the shipping address > Select "Continue" and then proceed to the Payment.
- We do not accept delivery for wholesale customers, grocery stores, business households (restaurants, bars, pubs, canteens, laundry shops)